Terms and Conditions

Key Terms Summary

1. Acceptance of Terms

By using Doorway’s website or app, you agree to these Terms and the Privacy Policy.
Doorway may update these Terms at any time. Continued use implies acceptance of the updated Terms.

2. Eligibility

Only individuals who can legally enter into contracts under the Contract Act, 1872 may use the site.
Users under 18 must use the service through a parent or legal guardian.
Doorway operates within Bangladesh, offering express delivery (within Dhaka) and regular delivery (nationwide).

3. Communication

By using Doorway, you consent to receive messages and notifications via SMS, email, or phone about your orders and the platform.

4. Account and Responsibilities

Users may browse as guests or register.
Registered users must protect their account credentials.
Multiple accounts by one user are discouraged and may be restricted or removed.
Doorway may become temporarily inaccessible for maintenance; users agree not to hold Doorway liable for such downtime.

5. Charges

There is no fee to use or join the site.
Doorway may introduce fees or change its pricing policy, and such changes will be announced on the website.

6. Copyright

All content on the platform is protected. Copying, downloading, or distributing it without permission is prohibited.

7. Cookies

Cookies are used to track user activity and enhance functionality. They must be enabled to use the full features of the site.

8. Promotional Activity

Promotions or discounts are typically for single-use per customer. Abuse may lead to cancellation of orders or account suspension.
Doorway may modify or disable promotional offers without prior notice.

9. The Contract

Order confirmation via SMS or email does not constitute final acceptance.
A sale is completed only when the product is delivered to the user.
Orders can be canceled at no cost before delivery.

10. Product Descriptions

Doorway is a marketplace, not a manufacturer.
If a product doesn’t meet expectations, customers may return it unused.

11. Pricing

Product prices listed may be subject to errors.
In case of discrepancies, Doorway will notify users for confirmation or cancellation.

Return and Refund Policy

12. Return Policy

Returns are accepted under the following conditions:

Product not as expected
Damaged on delivery
Defective or poor packaging
Health or safety concerns

Returns must be made within 7 days of receiving the item.

Returns are not accepted if:

Product was misused or installed
Product is missing packaging or accessories
Serial numbers are tampered
Insufficient evidence is provided

13. Refund Policy

Replacements are preferred over refunds due to longer processing time.
Refunds apply when:
- Product is unavailable
- Paid order is canceled
- Paid product is returned
Refunds go to the Doorway Balance and may be used for future purchases.
For digital payments (bKash, Nagad, cards), refunds can be returned to the original source within 7 days.

Supply Policy

14. Product Quality

Doorway does not manufacture or assure product quality; suppliers or vendors are responsible.
If a user identifies a health or safety concern within 12 hours, a full return will be accepted.

15. Modifications

Doorway may modify Terms at any time without notice. Continued use implies acceptance of changes.

Doorway Software Terms

16.1 Use of the App

The app is for using Doorway’s services only. It cannot be resold, shared, modified, or used for illegal activities.

16.2 Third-Party Services

Using the app may involve services from other parties (e.g., network providers), which may have their own terms.

16.3 Restrictions

Reverse-engineering, copying, or tampering with the app is prohibited.

16.4 Updates

Doorway may update the app manually or automatically at any time, with or without notice.