Refunds & Returns
At DOORWAY, customer satisfaction is our priority. Most items can be returned within 7 days of delivery if they are damaged, defective, or significantly different from the product description.
LAST UPDATED - 10 JULY 2026
Eligible Returns
You can request a return if the item:
- Arrived damaged or defective.
- Does not match the product description.
- Stops working within the applicable return period (for eligible electronic products).
Non-Returnable Items
The following items are not eligible for return:
- Opened hygiene products, cosmetics, skincare, and intimate wear.
- Perishable items such as food, groceries, and flowers.
- Digital products, gift cards, and customized or made-to-order items.
Return Process
- Go to My Orders.
- Select the order and click Request Return.
- Describe the issue and upload supporting photos.
- Our support team will review your request and arrange pickup if approved.
Refund Process
- Refunds are processed after the returned item is received and verified.
- Cash on Delivery (COD) orders are refunded via bank transfer or another approved refund method.
- Online payments are refunded to the original payment method.
- Refunds are generally completed within 3–7 working days after approval.
Need Help?
For any refund or return-related inquiries, please contact us:
